Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy

Mon, 27 Oct 2025 19:00:00 GMT

The Amazon Connect service-linked role (SLR) now includes AWS End User Messaging Social permissions that allow listing WhatsApp business accounts. Additionally, the SLR enables listing WhatsApp message templates and retrieving details about specific templates from business accounts that are tagged AmazonConnectEnabled : True. For a description of the additional actions, see Amazon Connect updates to AWS managed policies.

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