AWS Contact Centre Blog

Posts

• How NatWest Simplified Contact Center Analytics with Amazon Connect analytics data lake

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  • Jan 8, 2026 • Amazon Connect
• 1 min read

  Leading the conversation with conversational AI in Amazon Connect

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  • Dec 20, 2025 • Amazon Connect
• 1 min read

  Create smarter contact center experiences with the Amazon Connect assistant

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  • Dec 17, 2025 • Amazon Connect
• 1 min read

  Amazon Connect at re:Invent 2025: Creating the future of customer experience with AI

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  • Dec 14, 2025 • Amazon Connect
• 1 min read

  Reduce testing time by up to 90%: Introducing native testing and simulation for Amazon Connect

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  • Dec 12, 2025 • Amazon Connect
• 1 min read

  How Toyota Insurance cut customer service costs by 98.5% and achieved 60% self-service with Amazon Connect

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  • Dec 12, 2025 • Amazon Connect
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  Simplify contact center operations with Amazon Connect Data Tables

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  • Dec 12, 2025 • Amazon Connect
• 1 min read

  Boost customer service with Amazon Connect AI-enhanced email workflows

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  • Dec 12, 2025 • Amazon Connect
• 1 min read

  AWS re:Invent 2025: Reimagining customer experience with Amazon Connect

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  • Dec 12, 2025 • Amazon Connect