Amazon Connect Updates

Posts

• 

  Create instance replication between Asia Pacific (Tokyo) and Asia Pacific (Osaka)

  DMULQ

  DMULQ

  • Jul 17, 2025
• 

  Enhanced audio treatment for customers in queue

  DMULQ

  DMULQ

  • Jul 17, 2025
• 1 min read

  Improved UI for No-code builder

  DMULQ

  DMULQ

  • Jul 17, 2025
• 

  Ingest agent activities from third-party applications to evaluate agent performance

  DMULQ

  DMULQ

  • Jul 17, 2025
• 

  Segment creation from imported files in Customer Profiles

  DMULQ

  DMULQ

  • Jul 17, 2025
• 

  Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy

  DMULQ

  DMULQ

  • Jul 17, 2025
• 

  Use customizable work labels for agent scheduling

  DMULQ

  DMULQ

  • Jul 17, 2025
• 

  Enhanced flow designer UI editing features

  DMULQ

  DMULQ

  • Jul 17, 2025
• 1 min read

  Parallel AWS Lambda execution in flows

  DMULQ

  DMULQ

  • Jul 17, 2025
• 1 min read

  Analytics dashboard in agent workspace

  DMULQ

  DMULQ

  • Jul 17, 2025