82 posts

Amazon Connect Updates

Ingest agent activities from third-party applications to evaluate agent performance
DMULQ
DMULQ
• Jul 17, 2025
Segment creation from imported files in Customer Profiles
DMULQ
DMULQ
• Jul 17, 2025
Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy
DMULQ
DMULQ
• Jul 17, 2025
Use customizable work labels for agent scheduling
DMULQ
DMULQ
• Jul 17, 2025
Enhanced flow designer UI editing features
DMULQ
DMULQ
• Jul 17, 2025 • Amazon Connect Updates
1 min read
Parallel AWS Lambda execution in flows
DMULQ
DMULQ
• Jul 17, 2025 • Amazon Connect Updates
1 min read
Analytics dashboard in agent workspace
DMULQ
DMULQ
• Jul 17, 2025 • Amazon Connect Updates
Updates to email quotas
DMULQ
DMULQ
• Jul 17, 2025 • Amazon Connect Updates
External voice transfer available in five more Regions
DMULQ
DMULQ
• Jul 17, 2025
Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy
DMULQ
DMULQ
• Jul 17, 2025
1 min read
New quota: Maximum contacts in an agent queue per instance
DMULQ
DMULQ
• Jul 17, 2025
Added chat metrics, and new fields to the Contacts record in the Amazon Connect analytics data lake
DMULQ
DMULQ
• Jul 17, 2025

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