Amazon Connect Updates

Posts

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  Updated requirements for ordering and porting phone numbers in Chile

  DMULQ

  DMULQ

  • Aug 22, 2025 • Amazon Connect Updates
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  Recurring activities in agent schedules

  DMULQ

  DMULQ

  • Aug 19, 2025 • Amazon Connect Updates
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  Multi-user web, in-app, and video calling

  DMULQ

  DMULQ

  • Aug 19, 2025 • Amazon Connect Updates
• 1 min read

  Amazon Connect communications widget supports task and email forms for websites and applications

  DMULQ

  DMULQ

  • Aug 16, 2025 • Amazon Connect Updates
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  Amazon Connect Outbound Campaigns supports multi-profile campaigns and enhanced phone number retry sequencing

  DMULQ

  DMULQ

  • Aug 12, 2025 • Amazon Connect Updates
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  Amazon Connect launches GetContactMetrics API for real-time position in queue

  DMULQ

  DMULQ

  • Aug 11, 2025 • Amazon Connect Updates
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  Apply Automatic fail to a section or entire evaluation form

  DMULQ

  DMULQ

  • Aug 5, 2025
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  Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy

  DMULQ

  DMULQ

  • Aug 5, 2025
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  Added topic on troubleshooting Amazon Q in Connect self-service issues

  DMULQ

  DMULQ

  • Aug 1, 2025
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  Enhancements to audio treatment while customers wait in queue

  DMULQ

  DMULQ

  • Aug 1, 2025
• 

  Removed Upcoming changes topic

  DMULQ

  DMULQ

  • Aug 1, 2025
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  Enhanced third-party application support in agent workspace

  DMULQ

  DMULQ

  • Jul 28, 2025