82 posts

Amazon Connect Updates

Amazon Connect Contact Lens sensitive data redaction in 7 additional languages
DMULQ
DMULQ
• Sep 23, 2025 • Amazon Connect Updates
Customize service level calculations
DMULQ
DMULQ
• Sep 23, 2025 • Amazon Connect Updates
Amazon Connect Contact Lens sensitive data redaction in 7 additional languages
DMULQ
DMULQ
• Sep 22, 2025 • Amazon Connect Updates
Generative AI-powered email conversation overviews and suggested responses
DMULQ
DMULQ
• Sep 22, 2025 • Amazon Connect Updates
1 min read
Flow designer analytics mode
DMULQ
DMULQ
• Sep 17, 2025 • Amazon Connect Updates
New callback metrics
DMULQ
DMULQ
• Sep 10, 2025 • Amazon Connect Updates
Use contact segment attributes
DMULQ
DMULQ
• Sep 10, 2025 • Amazon Connect Updates
1 min read
Use agent hierarchy filters to search for contacts
DMULQ
DMULQ
• Sep 8, 2025 • Amazon Connect Updates
New detailed disconnect reasons for improved call troubleshooting
DMULQ
DMULQ
• Sep 8, 2025 • Amazon Connect Updates
1 min read
Use agent hierarchy filters to search for contacts
DMULQ
DMULQ
• Sep 5, 2025 • Amazon Connect Updates
Manual work item assignment for agents
DMULQ
DMULQ
• Sep 3, 2025 • Amazon Connect Updates
Contact Lens with external voice expanded to additional AWS Regions
DMULQ
DMULQ
• Aug 25, 2025 • Amazon Connect Updates

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