82 posts

Amazon Connect Updates

Search for related items across all cases within a domain
DMULQ
DMULQ
• Oct 23, 2025 • Amazon Connect Updates
Preview dialing mode for outbound campaigns
DMULQ
DMULQ
• Oct 23, 2025 • Amazon Connect Updates
1 min read
Granular permissions for conversation recordings and transcripts
DMULQ
DMULQ
• Oct 23, 2025 • Amazon Connect Updates
1 min read
Set up agent schedule adherence notifications
DMULQ
DMULQ
• Oct 23, 2025 • Amazon Connect Updates
Search for related items across all cases within a domain
DMULQ
DMULQ
• Oct 3, 2025 • Amazon Connect Updates
1 min read
Generative AI-powered email conversation overviews and suggested responses
DMULQ
DMULQ
• Oct 3, 2025 • Amazon Connect Updates
1 min read
Amazon Connect makes it easier to get customer input on outbound calls
DMULQ
DMULQ
• Oct 2, 2025 • Amazon Connect Updates
1 min read
Dashboards support filtering and comparing metrics by any time range
DMULQ
DMULQ
• Oct 2, 2025 • Amazon Connect Updates
1 min read
Agent time-off balance data in the Amazon Connect analytics data lake
DMULQ
DMULQ
• Oct 2, 2025 • Amazon Connect Updates
1 min read
Agent time-off balance data in the Amazon Connect analytics data lake
DMULQ
DMULQ
• Oct 2, 2025 • Amazon Connect Updates
Agent screen recording for ChromeOS devices
DMULQ
DMULQ
• Oct 1, 2025 • Amazon Connect Updates
Added two APIs
DMULQ
DMULQ
• Sep 27, 2025 • Amazon Connect Updates

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