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Amazon Connect Updates

Amazon Connect now enables per-channel auto-accept and After Contact Work (ACW) timeouts
DMULQ
DMULQ
• Feb 25, 2026 • Amazon Connect Updates
Single Instance or Multiple Instances
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DMULQ
• Feb 5, 2026 • Amazon Connect Updates
Amazon Connect now enables per-channel auto-accept and After Contact Work (ACW) timeouts
DMULQ
DMULQ
• Feb 5, 2026 • Amazon Connect Updates
Audio Enhancement for agents
DMULQ
DMULQ
• Feb 4, 2026 • Amazon Connect Updates
Recurring events for operating hours
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DMULQ
• Jan 11, 2026 • Amazon Connect Updates
Predictive Insights (Preview)
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DMULQ
• Dec 1, 2025 • Amazon Connect Updates
Using Views to create persona-based Workspace pages
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DMULQ
• Dec 1, 2025 • Amazon Connect Updates
Tag based access control for Amazon Connect performance evaluations
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DMULQ
• Dec 1, 2025 • Amazon Connect Updates
Use Amazon Connect agentic assistance
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DMULQ
• Dec 1, 2025 • Amazon Connect Updates
WhatsApp channel for outbound campaigns
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DMULQ
• Dec 1, 2025 • Amazon Connect Updates
Updated AmazonConnectSynchronizationServiceRolePolicy service-linked role managed policy
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DMULQ
• Nov 20, 2025 • Amazon Connect Updates
Customize service level calculations
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DMULQ
• Nov 19, 2025 • Amazon Connect Updates

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