Amazon Connect Updates

Posts

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  Recurring events for operating hours

  DMULQ

  DMULQ

  • Jan 11, 2026 • Amazon Connect Updates
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  Predictive Insights (Preview)

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  DMULQ

  • Dec 1, 2025 • Amazon Connect
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  Use Amazon Connect agentic assistance

  DMULQ

  DMULQ

  • Dec 1, 2025 • Amazon Connect
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  Tag based access control for Amazon Connect performance evaluations

  DMULQ

  DMULQ

  • Dec 1, 2025 • Amazon Connect
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  Using Views to create persona-based Workspace pages

  DMULQ

  DMULQ

  • Dec 1, 2025 • Amazon Connect Updates
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  WhatsApp channel for outbound campaigns

  DMULQ

  DMULQ

  • Dec 1, 2025 • Amazon Connect Updates
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  Updated AmazonConnectSynchronizationServiceRolePolicy service-linked role managed policy

  DMULQ

  DMULQ

  • Nov 20, 2025 • Amazon Connect Updates
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  Customize service level calculations

  DMULQ

  DMULQ

  • Nov 19, 2025 • Amazon Connect Updates
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  Added new action to AmazonConnectServiceLinkedRolePolicy

  DMULQ

  DMULQ

  • Nov 19, 2025 • Amazon Connect Updates
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  Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy

  DMULQ

  DMULQ

  • Oct 27, 2025 • Amazon Connect Updates
• 1 min read

  Configure thresholds for schedule adherence

  DMULQ

  DMULQ

  • Oct 25, 2025 • Amazon Connect Updates
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  Search for related items across all cases within a domain

  DMULQ

  DMULQ

  • Oct 23, 2025 • Amazon Connect Updates