Amazon Connect

Posts

• Accelerate Amazon Connect AI agent development with Kiro

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  • Feb 28, 2026 • Amazon Connect
• Prepare Your Contact Center Teams for Migration to Amazon Connect

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  • Feb 27, 2026 • Amazon Connect
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  Amazon Connect now enables per-channel auto-accept and After Contact Work (ACW) timeouts

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  • Feb 25, 2026 • Amazon Connect Updates
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  Single Instance or Multiple Instances

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  • Feb 5, 2026 • Amazon Connect Updates
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  Amazon Connect now enables per-channel auto-accept and After Contact Work (ACW) timeouts

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  • Feb 5, 2026 • Amazon Connect Updates
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  Audio Enhancement for agents

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  • Feb 4, 2026 • Amazon Connect Updates
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  Deliver hyper-personalized recommendations with AI agents in Amazon Connect

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  • Feb 3, 2026 • Amazon Connect
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  Customer experience predictions from industry prognosticators

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  • Feb 3, 2026 • Amazon Connect
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  Recurring events for operating hours

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  • Jan 11, 2026 • Amazon Connect Updates
• How NatWest Simplified Contact Center Analytics with Amazon Connect analytics data lake

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  • Jan 8, 2026 • Amazon Connect
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  Leading the conversation with conversational AI in Amazon Connect

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  • Dec 20, 2025 • Amazon Connect
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  Create smarter contact center experiences with the Amazon Connect assistant

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  • Dec 17, 2025 • Amazon Connect