Amazon Connect

Posts

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  Provide agent coaching

  DMULQ

  DMULQ

  • Mar 4, 2026 • Amazon Connect Updates
• Accelerate Amazon Connect AI agent development with Kiro

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  DMULQ

  • Feb 28, 2026 • Amazon Connect
• Prepare Your Contact Center Teams for Migration to Amazon Connect

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  DMULQ

  • Feb 27, 2026 • Amazon Connect
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  Amazon Connect now enables per-channel auto-accept and After Contact Work (ACW) timeouts

  DMULQ

  DMULQ

  • Feb 25, 2026 • Amazon Connect Updates
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  Single Instance or Multiple Instances

  DMULQ

  DMULQ

  • Feb 5, 2026 • Amazon Connect Updates
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  Amazon Connect now enables per-channel auto-accept and After Contact Work (ACW) timeouts

  DMULQ

  DMULQ

  • Feb 5, 2026 • Amazon Connect Updates
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  Audio Enhancement for agents

  DMULQ

  DMULQ

  • Feb 4, 2026 • Amazon Connect Updates
• 1 min read

  Deliver hyper-personalized recommendations with AI agents in Amazon Connect

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  DMULQ

  • Feb 3, 2026 • Amazon Connect
• 1 min read

  Customer experience predictions from industry prognosticators

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  DMULQ

  • Feb 3, 2026 • Amazon Connect
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  Recurring events for operating hours

  DMULQ

  DMULQ

  • Jan 11, 2026 • Amazon Connect Updates
• How NatWest Simplified Contact Center Analytics with Amazon Connect analytics data lake

  DMULQ

  DMULQ

  • Jan 8, 2026 • Amazon Connect
• 1 min read

  Leading the conversation with conversational AI in Amazon Connect

  DMULQ

  DMULQ

  • Dec 20, 2025 • Amazon Connect