Author(s): Prabhakar RajasekarKousik Suresh (NatWest)Krishanu Bhar (NatWest)Thilaga Kannappan (NatWest)Pavan DusanapudiVishesh Goel (NatWest)
Introduction As one of the UK’s leading financial institutions, NatWest Group delivers a wide range of banking services across retail, commercial, and private banking sectors. The bank enhanced its customer service capabilities in 2019 by deploying Amazon Connect across its contact centers. This implementation provided NatWest with comprehensive analytics and detailed insights into customer interactions. […]
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