DMULQ

Posts

• 1 min read

  Use agent hierarchy filters to search for contacts

  DMULQ

  DMULQ

  • Sep 5, 2025 • Amazon Connect Updates
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  Manual work item assignment for agents

  DMULQ

  DMULQ

  • Sep 3, 2025 • Amazon Connect Updates
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  Contact Lens with external voice expanded to additional AWS Regions

  DMULQ

  DMULQ

  • Aug 25, 2025 • Amazon Connect Updates
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  Updated requirements for ordering and porting phone numbers in Chile

  DMULQ

  DMULQ

  • Aug 22, 2025 • Amazon Connect Updates
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  Recurring activities in agent schedules

  DMULQ

  DMULQ

  • Aug 19, 2025 • Amazon Connect Updates
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  Multi-user web, in-app, and video calling

  DMULQ

  DMULQ

  • Aug 19, 2025 • Amazon Connect Updates
• 1 min read

  Amazon Connect communications widget supports task and email forms for websites and applications

  DMULQ

  DMULQ

  • Aug 16, 2025 • Amazon Connect Updates
• 

  Amazon Connect Outbound Campaigns supports multi-profile campaigns and enhanced phone number retry sequencing

  DMULQ

  DMULQ

  • Aug 12, 2025 • Amazon Connect Updates
• 1 min read

  Test Post for members

  Dave

  Dave

  • Aug 11, 2025 • Members Only
• 2 min read

  Amazon Connect and Real Time reporting

  DMULQ

  DMULQ

  • Aug 11, 2025
• 

  Amazon Connect launches GetContactMetrics API for real-time position in queue

  DMULQ

  DMULQ

  • Aug 11, 2025 • Amazon Connect Updates
• 

  Apply Automatic fail to a section or entire evaluation form

  DMULQ

  DMULQ

  • Aug 5, 2025