New quota: Maximum contacts in an agent queue per instance

A new quota has been introduced for the maximum number of contacts that can be queued at once in a single agent queue. The quota is set to 10 contacts per queue and applies to every agent queue in your instance. (The default was already 10 contacts; we're surfacing the quota so it's easier for you to change.) This is a resource-level quota and can be increased upon request. For more information, see Amazon Connect service quotas.