Generative AI-powered email conversation overviews and suggested responses

Amazon Connect provides agents with generative AI-powered email conversation overviews, suggested actions, and responses. This enables agents to handle emails more efficiently, so customers receive faster, more consistent support. For more information, see Use generative AI-powered email conversation overviews and suggested responses. Also see the CreateSession API for updates to support this feature, updates to data types such as DataDetails, and new data types such as EmailGenerativeAnswerAIAgentConfiguration.