Amazon Connect now enables per-channel auto-accept and After Contact Work (ACW) timeouts

Thu, 5 Feb 2026 19:00:00 GMT

You can now configure agents with auto-accept and after contact work timeout settings for chat, tasks, emails, and callbacks to optimize how agents spend their time. Previously, these settings were available only for inbound voice contacts. To learn more, see Configure agent settings.

Amazon Connect now enables per-channel auto-accept and After Contact Work (ACW) timeouts

Amazon Connect now enables per-channel auto-accept and After Contact Work (ACW) timeouts

Read Next

'We wanted something that felt fun and friendly, and fresh, and felt like it really suited the spirit of this product': Apple exec on why their new budget laptop is called MacBook Neo

'We can accelerate the adoption of post-quantum resilience for all web users': Google reveals how Chrome will help secure HTTPS certificates against quantum computer attacks — without breaking the Internet

Here are the 6 best Google Pixel 10 upgrades coming in the next Pixel Drop update

6 things Apple announced at its big March event — the full list, from the iPhone 17e to the MacBook Neo

'The total industrialization of cyber threats': Cloudflare report outlines how hackers are 'weaponizing the Internet'

NordVPN’s Android feature now warns Europeans about scam calls before they answer

Best laptops of MWC 2026: the five most exciting mobile computing products we've spotted at the show

No more single-player Sony PS5 exclusives are coming to PC according to a new report

Another Oracle data center issue was apparently to blame for latest TikTok outage

Ninja just super-sized its iconic glass air fryer — and it can do a lot more than just cook chips

Subscribe to Newsletter